Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit covers guiding or leading a problem solving process to solve complex and/or unusual problems. The problem solving process will usually involve the use of either real or nominal groups to determine the root cause and propose the solution. |
Application of the Unit
Application of the unit |
This unit will typically be undertaken by managers and/or technical experts. In a typical scenario, a manager or technical expert will be confronted by a complex problem to which they need to develop a solution. The problem may be related to any area or process within the enterprise or in the value chain. The person may or may not have the required technical expertise for the particular problem, although the problem will require technical expertise to be solved. The problem may be capable of being adequately defined at the beginning of the problem solving activity, or may be progressively defined through continued iterations of the problem solving activity. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Recognise complex problem |
1.1. Identify a complex issue which needs to be addressed 1.2. Undertake an initial investigation of the issue 1.3. Determine initial areas of expertise and data which may be required to analyse the problem 1.4. Develop an initial definition of the problem |
2. Develop problem solving methodology |
2.1. Draft a problem solving methodology 2.2. Develop required approaches and protocols for obtaining required data and information 2.3. Establish group to assist with problem solving 2.4. Allocate tasks, responsibilities and reporting arrangements to group 2.5. Develop arrangements for consultation with required people outside of group |
3. Analyse problem |
3.1. Apply methodology 3.2. Obtain data/information 3.3. Review problem definition 3.4. Review methodology 3.5. Obtain additional data/information as required |
4. Identify root cause |
4.1. Map causal links for the problem 4.2. Determine indicators of the problem or the problem precursors 4.3. Identify causes which can be controlled/brought under control |
5. Develop a solution |
5.1. Develop solutions for controllable causes 5.2. Determine benefit/cost for proposed solutions 5.3. Investigate proposed solutions for efficacy 5.4. Select the best available solution 5.5. Obtain necessary support and authorisations for proposed solution 5.6. Initiate the implementation of the solution |
6. Check problem is solved and standardised |
6.1. Monitor indicators of problem/problem precursor 6.2. Review problem solution/implementation as required 6.3. Ensure appropriate solution is standardised |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Demonstrates skills and knowledge required to:
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Context of and specific resources for assessment |
Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability. Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities. |
Method of assessment |
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Guidance information for assessment |
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Complex problem |
A complex problem may be described as one which has several of the following characteristics:
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Problem recognition |
The problem recognition may include:
The problem may, or may not be capable of complete definition at the start of the problem solving process (so requiring an iterative process) |
Problem solving methodology |
Problem solving methodology may include:
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Group |
Problem will be such that it is beyond the scope of an individual to solve and so a group is required. The group may be:
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Solution efficacy |
Checking solution efficacy includes:
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Solution standardisation |
Standardisation of a solution solves the problem and should include all relevant standards within the organisation including:
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Unit Sector(s)
Unit sector |
CM Graduate |
Competency field
Competency field |
Co-requisite units
Co-requisite units |
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